Standard Item Return orders will be processed if:

• You received the wrong item
• Item was damaged in transit
• item failed due to a manufacturers defect within 30 days of receiving it.

If any of the above applies to your claim:

• Re-Package item as received
• Submit a return request using the form below
• Enter all of the following information in the message body:
  • Date of Purchase
  • Order Number
  • Name of Authorized Dealer
  • Product Model Number
  • Product Serial Number
  • Best times to send carrier to pick up product
  • Brief description of problem
• Upon approving your request, a Return label will be emailed to ship product back.

All returns must be free of any abuse and physical damage.

• Product must be adequately packaged.
• All shipping damages must be claimed by you.
• Damaged product cannot be warrantied, and will be held for a maximum of 30 days.
  • (You may request the battery to be returned subject to paying freight and handling fee including all shipping and packaging costs).
• Approved returns will be exchanged within 5 business days of receiving product.

VMAX USA will pay for returning and shipping back new replacement.