Discounted Item Return orders will be processed if:

• You ordered the wrong item
• Item failed within 12 months but after 30 days of receiving it.

If any of the above applies to your claim:

• Re-Package item adequately as received
• Submit a return request using the form below.
• Required Information:
  • Date of Purchase
  • Order Number
  • Name of Authorized Dealer
  • Product Model Number
  • Product Serial Number
  • Best times to send carrier to pick up product
  • Brief description of problem
• Upon approving request, your Return label will be emailed to ship product back.
  • If product is out of warranty, your label cost will be refunded.

All returns must be free of any abuse and physical damage.

• Product must be adequately packaged. All shipping damages must be claimed by you.
• Damaged product cannot be warrantied, and will be held for a maximum of 30 days.
  • (You may request the battery to be returned subject to paying freight and handling fee including all shipping and packaging costs).
• Approved returns will be exchanged within 5 business days of receiving product.

VMAX USA will pay for returning and shipping back new replacement.

Please note, VMAX USA, LLC reserves the right to change shipping carrier based on item weight, size, quantity and shipping location.