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Discounted Return Shipping Labels (DRSL)

Discounted Return Shipping Label (DRSL) orders will be processed if:
1- You ordered the wrong item
2- Item failed within 12 months but after 60 days of receiving it.

If any of the above applies to your claim:
1- repackage item adequately as received
2- Scroll down and select the DRSL for the specific product you intend to return.
3- Enter YOUR "Bill To" and "Ship To" addresses when completing checkout and enter the following information in the Comment Section:

Date of Purchase
Receipt Number
Name of Authorized Dealer
Product Model Number
Product Serial Number
Best times to send carrier to pick up product
Brief description of problem

Upon approving request, your Return label will be emailed to ship product back.
If product is out of warranty, your label cost will be refunded.

All returns must be free of any abuse and physical damage.
Product must be adequately packaged. All shipping damages must be claimed by you.
Damaged product cannot be warrantied, and will be held for a maximum of 30 days.
(You may request the battery to be returned subject to paying freight and handling fee including all shipping and packaging costs).

Approved returns will be exchanged within 5 business days of receiving product.

VMAX USA will pay for returning and shipping back new replacement.

You may choose any other carrier to return your item. You may accept our DRSL offer if it is cheaper that alternative options.
Please note, VMAX USA, LLC reserves the right to change shipping carrier based on item weight, size, quantity and shipping location..

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