Free Return Shipping Label (FRSL) orders will be processed if:
1- You received the wrong item
2- Item was damaged in transit
3- item failed within 60 days of receiving it.
If any of the above applies to your claim:
1- repackage item as received
2- Select item: FRSL
3- Complete checkout and enter the following information in the Comment Section:
Upon approving your request, a Return label will be emailed to ship product back.
- Date of Purchase
- Receipt Number
- Name of Authorized Dealer
- Product Model Number
- Product Serial Number
- Best times to send carrier to pick up product
- Brief description of problem
returns must be free of any abuse and physical damage.
Product must be adequately packaged. All shipping damages must be claimed by you.
cannot be warrantied, and will be held for a maximum of 30
(You may request the battery to be returned
subject to paying freight and handling fee including all shipping and
Approved returns will be exchanged within 5 business days of receiving product. VMAX USA will pay for returning and shipping back new replacement.