Warranty

VMAXTANKS are known for their long life span, ranging from 8 to 10 years in float service applications. Many factors can play a big part in the actual life span of deep-cycle batteries.
The main factors are the Depths of Discharge and their frequency.
Nature of use, temperature, storage conditions, and charging procedure are among other factors that can prolong or shorten their life span.

VMAX AGM Batteries have a 12 month warranty against manufacturer defects.

VMAX Lithium LFP Batteries have a 7 year pro-rated warranty against manufacturer defects.

Since VMAX AGM batteries are designed to be used in tough applications demanding frequent Deep Depths of Discharge, they are warranted for 12 months from date of purchase to original customers against defects and workmanship.

Within this period, defective batteries due to manufacturer defect must be returned to the VMAX Authorized Dealer where the product was purchased for a warranty claim.

Beyond the first 24 months of the Free Replacement Period, the VMAX Lithium Battery warranty is pro-rated for up to 7 years based on the following uses:

VMAX Lithium LFP Full Replacement & Discount Warranty Periods:

BATTERY USE:	1-12 Months	13-18 Months	19-24 Months	25-36 Months	37-48 Months	49-84 Months
Audio	Full Replacement	20% off MSRP	10% off MSRP	10% off MSRP	10% off MSRP	10% off MSRP
RV, Solar, and Power Backup	Full Replacement	Full Replacement	Full Replacement	40% off MSRP	30% off MSRP	20% off MSRP
Medical Equipment	Full Replacement	Full Replacement	Full Replacement	40% off MSRP	30% off MSRP	20% off MSRP
Marine & Trolling Motors	Full Replacement	Full Replacement	Full Replacement	40% off MSRP	30% off MSRP	20% off MSRP
Golf Cart	Full Replacement	Full Replacement	Full Replacement	40%off MSRP	30% off MSRP	20% off MSRP
Mobility & Wheelchairs	Full Replacement	Full Replacement	Full Replacement	40% off MSRP	30% off MSRP	20% off MSRP
Industrial	Full Replacement	Full Replacement	Full Replacement	40% off MSRP	30% off MSRP	20% off MSRP

Before You File A Warranty Claim:

Since all VMAXTANKS are inspected before shipping, please follow the following steps before filing a warranty claim:

1- Check your charger, controller, or panels and ensure they meet the required current and/or wattage specifications listed on each battery's "Description" page. If it does not, please replace or upgrade the charging method.

2- If it does, measure the output voltage of your charger or controller to ensure it is in good working condition (14.4V-14.9V). If it does not, please replace it.

3- Charge the battery for 15 hours. Disconnect the charger and measure the battery voltage. Voltage should measure over 13.3V, then will drop to 12.95V-13V after a couple of hours of disconnecting the charger.

4- If it does, apply the appropriate load for 5 minutes (or use a load tester -if available). Disconnect and measure voltage after 5 minutes. If the voltage is less than 12.7V, please file your claim. If not, check your load, cables and/or inverter.

To File a Warranty Claim:

If the product fails within 60 days from the delivery date:

(AGM Batteries Only)

1- Select "Labels" * from our Category tabs on Home Page.

2- Select "Free Return Shipping Labels (FRSL)"from drop down menu.

3- Select item: FRSL .

4- Enter YOUR "Bill To" and "Ship To" addresses when completing checkout and enter the following information in the Comment Section:

Date of Purchase
Receipt Number
Name of Authorized Dealer
Product Model Number
Product Serial Number
Best times to send a carrier to pick up the product.
Brief description of the problem

Upon approval of your request, a return label will be emailed to ship your product back.

All returns must be free of any abuse and physical damage.
The product must be adequately packaged. All shipping damages must be claimed by you.
A damaged product cannot be warranted and will be held for 30 days. You may request the battery to be returned subject to paying freight and handling fee, including all shipping and packaging costs.

Approved returns will be exchanged within five business days of receiving the product.

VMAX USA will pay for returning and shipping back a new replacement.

If the product fails within 1st year but after 60 days from the delivery date:

(AGM Batteries Only)

1- Select "Labels"* from our Category tabs on the Home Page.

2- Select "Discounted Return Shipping Labels (DRSL)" from drop down menu.

3- Select the DRSL for the specific product you intend to return.

4- Enter YOUR "Bill To" and "Ship To" addresses when completing checkout and enter the following information in the Comment Section:

Date of Purchase
Receipt Number
Name of Authorized Dealer
Product Model Number
Product Serial Number
Best times to send a carrier to pick up the product.
Brief description of the problem

* Free Return Shipping Labels (FRSL) & Discounted Return Shipping Labels (DRSL) apply to AGM batteries only.

Lithium Batteries must be returned by the customer due to shipping regulations.

VMAX USA will ship a new replacement after receiving the defective battery and approving the warranty claim.

Warranty Terms and Conditions:

Upon approval of your request, your Return label or instructions will be emailed to ship the product back.

All returns must be accompanied by a copy of the original receipt.

All returns must be free of any abuse and physical damage.

The product must be adequately packaged. All shipping damages must be covered by the customer.
Damaged products cannot be warranted and will be held for 30 days. You may request the battery to be returned subject to paying freight and handling fee, including all shipping and packaging costs.

Approved returns will be exchanged within 5 business days of receiving product.

VMAX USA will pay for returning and shipping back new replacement.

VMAX USA, LLC will not be liable or responsible for any expenses for transportation, installation, loss of time, punitive or any other expenses which would be considered as incidental or consequential damages, such as installation cost, lost profit, towing, testing or damage to property other than the battery.

Failure due to any of the following will void warranty: Abuse, physical damage, neglect, improper maintenance, bulged cases from heat, fire, insufficient charging, overcharging AND/OR the removal of manufacturer codes or serial numbers.

Terms, prices, and specifications are subject to change and improvements without notice.

Warranty

1/1/2024