Please refuse item if carrier did not leave delivery location.
If carrier dropped item, please file your claim no later than 3 days of receiving product so we may remedy the problem.
To file your claim:
1- Repackage item as received
2- Select "Labels" from our Category tabs on Home Page.
3- Select "Free Return Shipping Labels (FRSL)" from drop down menu.
4- Select item: FRSL .
5- Enter YOUR "Bill To" and "Ship To" addresses when completing checkout and enter the following information in the Comment Section:
- Date of Purchase
- Receipt Number
- Name of Authorized Dealer
- Product Model Number
- Product Serial Number
- Best times to send carrier to pick up product
- Brief description of problem
Your free replacement will be shipped within 2 business days of receiving product.